LW
Lesley W

1 reviews | Active since Aug 2013

12 May 2015, 16:55

No assisstance from Cell C at all

I have been struggling to get assistance and feedback from Cell C since March 2015. Even after visiting their offices in JHB recently where two names and contact details were given in which to escalate Cell C queries/complaints. Busisiwe did call me on that day and sent me an email with banking details to allow me to make a payment, I have emailed everyday for over a week now and they have just not bothered to get back to me. I have stopped my debit order after ridiculous amounts have been debited off my account, I have capped my account and tried to make a payment online to no avail. Cell C - wake up, you are ****** useless and you need to be named and shamed. N Langa - [Email Removed] - ***, Lucky - [Email Removed] - *** & most of all Busisiwe Vilakazi - [Email Removed] I have included [Email Removed] in my escalations and no assistance from them since March either. You guys seem to go out of your way at being totally useless and pathetic!!

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Replies (1)
Cell C
Cell C's reply13 May 2015, 07:50
Official
Hello lesley.walsh,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN