No airtime received

Hi I have recharged my phone on the 20/09/2017 with R150.00 using my Standard Bank internet banking (App). My airtime was not loaded however the amount was taken from my account. i logged a call same time and the Cell c system gave me a Ref number being ********** 113. I followed up in the evening and the lady I spoke to said I will get my airtime back. I checked he balance this morning, still there was nothing. I called the call centre again the lady I spoke to could not give me a positive answer as to what is happening, why should I wait for the airtime I bought, she told me that I must get 'EMERGENCY AIRTIME" which I do not want, I bought this airtime because I did not want to use emergency airtime.

I asked to speak to someone senior, the consultant placed me on hold for almost 15 minutes, which according to CPA, that's not treating a customer fairly.

I eventually spoke to Sanele Luthuli, he said I must send statements confirming I made a purchase of airtime, why would I want to put my self in a position of dealing with a call centre for a lie? I told him I spoke to my bank and they verified the transaction. He said their technicians are looking into the matter and they don't know when this will be sorted out.