1 reviews | Active since Apr 2014
No aftersales service from top manage to lower staff
I would give a negative ratings if the option was available. Pathetic service received from Cell C. I have been awaiting a manager to contact me since the 2nd October regarding amounts being charged and debited which were not agreed upon. I have spokend to 5 different agents requesting a manager and a note has been put on your system as an agent has confirmed today when she called. I have been a customer of Cell C for over 6 years, this year Cell C left a bad taste and I no longer want to be its customer. How can a 30gig data package price increase every month. I reversed the charges this month as the price was 3 times more then August. And for reversal Cell C wants to charge me double which is more then a bank charges. I am so glad i did not change completely from vodacom to cell c. I am a happy vodacom customer and will remain....never a cell c customer going forth.
Thank you for bringing this matter to our attention.
We're sincerely sorry to hear about your experience and understand your frustration. We strive to provide the best service possible, and it’s clear we’ve fallen short in this instance. Furthermore, we appreciate your loyalty over the past six years, and we want to ensure we address your concerns.
Kindly provide your contract number or ID number privately for us to escalate this for further assistance.
Regards,
Cell C | TN
Thank you for bringing this matter to our attention.
We're sincerely sorry to hear about your experience and understand your frustration. We strive to provide the best service possible, and it’s clear we’ve fallen short in this instance. Furthermore, we appreciate your loyalty over the past six years, and we want to ensure we address your concerns.
Kindly provide your contract number or ID number privately for us to escalate this for further assistance.
Regards,
Cell C | TN