NO AFTERMARKET CUSTOMER CARE FROM CELL C AT ALL!!!

So over a month ago i wrote a review regarding my dealings with Cell C who i have been a loyal customer of for 11 years now since their inception into South Africa. I did receive a call from one of Cell C,s customer liaison officers after i posted my complaints here on Hello Peter, to help me reconnect my fiber line. However i have been waiting for a call from their credit department regarding my account and the billing thereof. During the full lock down period i received a call from Cell C informing me that i qualify for a payment relief package whereby i only have to pay for my usage and NOT my full package. i received my statement and they have charged me for my full package. i have been liaising with a gentleman who i will rather not name and shame who has assured me that my matter will be resolved and a manager from the credit department will be in touch with me. After numerous emails that i have sent to him to try and resolve this matter which has been over a month now NOTHING has been resolved. I have received NO correspondence at all. They have continued to send me statements and not debited my account. This matter has been going on for 3 months now and still i am getting no where fast. Your customer service is terrible. Especially towards a customer who has been with Cell C for a very very long time. I would not recommend Cell C to anyone who is thinking of opening up a new contract... This has become ridiculous and now out of hand. Thank you Cell C for NOTHING. I cant wait for my contract to be up so i can move to a new cellular provider!!!