1 reviews | Active since Apr 2020
No after service at Cell c they do not care
Do not get a contract with Cell c you will regret it when you need them to help you with their own debt order....
*** This is only one of the many INC numbers that I have, I have called in multiple times, email the proof of payment for the missed debit multiple times. I have the call in reference number that one employee gave me for the recording of yhe conversation where she confirmed that I will not be debited as the payment will be allocated, Cell c tool my payment I made and debit me the same month and then last months tired to debited me twice, after I was promised that I will not be debited.
I will be asking for the recording so I can post it on social media.
The firts time I was gine the wrong ref number for the payment, employee after employee of them promised that the problem will be sorted and the payment be allocated, and noooo the can not even switch my bedit to my new bank account because I haven't banked with the for more then 3 months.
The after service is beyond bad, for all things good on this earth never get a contract with them you will be better of with another provider.
Thank you for reaching out to Cell C.
We sincerely apologize for the repeated inconvenience you have faced regarding your debit order and the challenges in resolving this matter. We understand how frustrating and disappointing this must be, especially after providing proof of payment and following up multiple times.
Please be assured that we take your concern very seriously. Our Support team will reach out to you to assist further.
We truly regret the inconvenience caused and appreciate your patience as we work to resolve this matter promptly.
Kind regards,
Cell C | TSN
Thank you for reaching out to Cell C.
We sincerely apologize for the repeated inconvenience you have faced regarding your debit order and the challenges in resolving this matter. We understand how frustrating and disappointing this must be, especially after providing proof of payment and following up multiple times.
Please be assured that we take your concern very seriously. Our Support team will reach out to you to assist further.
We truly regret the inconvenience caused and appreciate your patience as we work to resolve this matter promptly.
Kind regards,
Cell C | TSN
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Our support team confirmed that the payments have been allocated to your account, and the banking details has been amended accordingly.
Thank you for allowing us the opportunity to assist.
Cell C | DA
Our support team confirmed that the payments have been allocated to your account, and the banking details has been amended accordingly.
Thank you for allowing us the opportunity to assist.
Cell C | DA