No after sales service

My wife is trying for the last month to get our fiber installation moved from the one house to the other. Cell C is our service provider and need to give Vuma instruction to link our new residents up with fiber. My wife phoned and spoke to Philile who stated she will escalate the request and some one will contact my wife shortly.

i phoned today again and speak to Njanga and she confirmed that no one from the fiber depart is available to deal with my request. how is this possible if you have such a huge customer base and no staff to deal with a simple request to more the service from one house to another and we are prepare to pay for the new installation. We wanted the connection to be moved by Friday 01/03/2019 but due to no interest from Cell C this is not possible.

If this is the type of service we will receive i am glad i did not move my cell phone account to Cell C which i did consider but not with this type of service. Do i need to cancel our monthly subscription and maybe join MWEB or any other service provider for a better service.

if you want to contact some one please contact me directly the account is in my wife's name but talk to me as i will be doing the talking now.