No add-on's, as basic as possible for large amounts of money spend.

I'm writing following report due to the fact that I cannot right a mail or message on your "contact us" platform that exceeds a short number of words. I've been a loyal customer for almost 10 years. I've upgraded recently and as usual on both contracts on premium hand-sets with rather large monthly fees R1400 each. Receiving a Samsung S21 Ultra and Note 20 Ultra the S21 didn't even come with a charger, only the cable. Your competitors run promotions on Samsung supplying Bluetooth earphones, covers etc and with you we didn't even get a standard thing like a travel-charger? I don't believe this is your best customer service to a loyal customer spending large amounts of money at your business.