No activated after wait

Went to Norwood Mall Cell C, no stock of Giga 200 package. They called Balfour and they advised they have stock. Next day went to Balfour Park, spoke to Nthuala (lady they called) and she advised that she thought it was just a giga package so she did not have stock of Giga 200. However she did have stock of the Giga 100. <br> <br> After waiting 30 minutes for service (understandable since she was the only one there when I arrived until other attendents came back to their posts). She got the Giga 100 simcard and charged me R 2499 for the sim card. Thereafter she asked me for my docs and ID to Rica the card. I provided the docs and ID and then 20 minutes later nothing... the system was not accepting the sim card or ISDN to RIca.<br> <br> I asked for a refund so I could leave? they said they could not process it because I used a credit card and they do not have R 2500 cash in the till. So 2 questions: <br> <br> WHY CHARGE ME! IF YOU COULD NOT IDENTIFY THE CARD!<br> WHY CHARGE IF YOU CAN YOU NOT GIVE ME A REFUND!<br> <br> I now have a plastic piece in my hand that I do not want with no service. I will wait 24 hours then if you do not provide me a refund I will do follow the necessary chargeback process.