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Yolande G
1 reviews | Active since Jun 2018
08 Oct 2020, 06:36
No action taken
*** (Cell C customer care)
I was contacted by Nimble group and they are insisting that I owe money on my Cell C contract. I contacted Cell C and was provided with the above reference number. My account was checked by using my ID number. I was assured that I do not owe moneys on my contract. Cell C never sent me any bills for the “so called debt “. When asked to check under my Id number I was told that I only had 2 contracts in place. As on todays date they are now canceled and paid up. In 2019 I left South Africa and I am now staying in China. I am getting harassed by this company for payment on my so called outstanding account.
My questions to you now is- Where did they get hold of my details? When I contacted Cell C I was assured that I do not have outstanding accounts. Before I left for China I contacted Cell C to get clarity on my accounts. Cell C never send me any bills for the so called debt I owe to this company- Nimble Group. I contacted Cell C numerous times from China . Please feel free to listen to my voice recordings made to Cell C from 2019.
Please escalate my query to the relevant department as I am now sick of getting harassed on a daily basis by this company!
I have been a loyal customer of Cell C and you can check my payments that have been made monthly. I always pay extra on my account.
Regards,
Yolande Grobler
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
08 Oct 2020, 07:10Good day Yolande
The matter will be referred to our Support Team for investigation. We apologies for any inconvenience. Please private message us your international contact number.
^NT
The matter will be referred to our Support Team for investigation. We apologies for any inconvenience. Please private message us your international contact number.
^NT
Cell C's reply08 Oct 2020, 07:10
Official
Good day Yolande
The matter will be referred to our Support Team for investigation. We apologies for any inconvenience. Please private message us your international contact number.
^NT
The matter will be referred to our Support Team for investigation. We apologies for any inconvenience. Please private message us your international contact number.
^NT
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Yolande G's updateReviewer Update
08 Oct 2020, 07:56When will you contact me?
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Yolande G's update08 Oct 2020, 07:56
Reviewer Update
When will you contact me?
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Yolande G's updateReviewer Update
29 Oct 2020, 01:22Almost a month later. This issue is still not resolved! You got your agents to contact me and then you did not look at the evidence that I provided you . It ended up in a screaming session. Your staff are very disrespectful and does not give a person a chance to speak and does not answer with a reasonable explanation! The fact that Cell C messed up by not sending me bills and splitting a contract up without my knowledge is already a sign of incompetence! How many times did I contact you since 2019 to query my account. The fact that I provided my Id number to customer service and the fact that you assured me that I was in credit put you in the wrong! And then you go and hand me over to the lawyers after assuring me that my account is in credit? Now you expect me to pay your interests and charges and lawyers fees? You can go to hell! I have been a loyal customer through the years! Obviously if you idiots kept my account in one place and I knew about it ( which I did not!) I would have paid it along with the contract I knew about!! A holes that is what you are! I query this issue almost on a daily base! I told you I am in China! Then you contact me in the middle of the night ! ( incompetence! On the highest level!)
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Yolande G's update29 Oct 2020, 01:22
Reviewer Update
Almost a month later. This issue is still not resolved! You got your agents to contact me and then you did not look at the evidence that I provided you . It ended up in a screaming session. Your staff are very disrespectful and does not give a person a chance to speak and does not answer with a reasonable explanation! The fact that Cell C messed up by not sending me bills and splitting a contract up without my knowledge is already a sign of incompetence! How many times did I contact you since 2019 to query my account. The fact that I provided my Id number to customer service and the fact that you assured me that I was in credit put you in the wrong! And then you go and hand me over to the lawyers after assuring me that my account is in credit? Now you expect me to pay your interests and charges and lawyers fees? You can go to hell! I have been a loyal customer through the years! Obviously if you idiots kept my account in one place and I knew about it ( which I did not!) I would have paid it along with the contract I knew about!! A holes that is what you are! I query this issue almost on a daily base! I told you I am in China! Then you contact me in the middle of the night ! ( incompetence! On the highest level!)
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Yolande G's updateReviewer Update
29 Oct 2020, 01:38I will not pay a cent interest and I will not pay a cent on any extra charges! It is not my fault that I did not pay the contract. How many times do I need to tell you that when I contacted Customer service and gave my ID number I was assured that I was in credit? I was not emailed any bills ! Only for the contract that I paid loyally and the contract that was always in Credit!Yet you go and hand me over! When I left China almost 2 years ago I informed you about this! I updated my information every time I phoned in! You had my email address! Yet you idiots insist on a phone call in the middle of the night when I am supposed to sleep! How many times do I need to verify myself! ???? FFS !!! Put your Shiiiiitt in writing! Why the F do you need to phone me at all hours! Do you want to give me a heart attack?! Is that what you want! Do you want me to have a nervous break down because of your incompetence!? I demand for management to contact me via email and to resolve this ASAP! I am sure that there are many people out there that goes through the same hell as me. Man up and run your company like a pro and not a bunch of *********** idiots! This is the last chance I give you to resolve this! This message will go straight to Facebook and all media platforms unless you get this sorted out really quickly. I am done talking to your agents! Get a manager involved really quickly! I am waiting for an email!
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Yolande G's update29 Oct 2020, 01:38
Reviewer Update
I will not pay a cent interest and I will not pay a cent on any extra charges! It is not my fault that I did not pay the contract. How many times do I need to tell you that when I contacted Customer service and gave my ID number I was assured that I was in credit? I was not emailed any bills ! Only for the contract that I paid loyally and the contract that was always in Credit!Yet you go and hand me over! When I left China almost 2 years ago I informed you about this! I updated my information every time I phoned in! You had my email address! Yet you idiots insist on a phone call in the middle of the night when I am supposed to sleep! How many times do I need to verify myself! ???? FFS !!! Put your Shiiiiitt in writing! Why the F do you need to phone me at all hours! Do you want to give me a heart attack?! Is that what you want! Do you want me to have a nervous break down because of your incompetence!? I demand for management to contact me via email and to resolve this ASAP! I am sure that there are many people out there that goes through the same hell as me. Man up and run your company like a pro and not a bunch of *********** idiots! This is the last chance I give you to resolve this! This message will go straight to Facebook and all media platforms unless you get this sorted out really quickly. I am done talking to your agents! Get a manager involved really quickly! I am waiting for an email!