No acountability for poor service

<p>Today I went to CellC in Jubilee Mall and spoke to Petrus for assistance with regards to my top up contract. For more than treee months I have not been able to load airtime and CellC has not loaded the airtime, sms, and data as promissed. He first checked that my account was up to date (which it is) and then checked the number and found it was loaded as a "hotline". He could not explain what that ment but re-activated the number. When asked about my benefits that I was suppose to recieve he just told me that I have forefitted the past months. This is unfair as I paid the full amounts monthly via debit order and no one ever comunicated to me that my line was blocked and that I would not recieve the benefits that I am paying for, in full. </p> <p> </p> <p>The consultant at Jubilee Mall made it seem as he is doing me a favour by activating the line and didnt seem to be intrested in my concern.</p> <p>CellC always advertises that they are the best (in service) but when it comes to providing the service they prommise and that we pay for they are leats intrested in helping. As long as they have they money thats all that matters.</p> <p> </p> <p>I am very disappointed and will cancel all my contracts as soon as posible and move to a service provider that cares for its customers.</p>