No access to internet connectivity for over two weeks and atrocious customer service.

Appalling customer service. I've been waiting for over 2 and a half weeks for a response to my multiple requests to re-connect me to the fibre network after it unexpectedly went down.

I have since made the decision to cancel my contract but cannot make contact with anyone to submit this. All calls and mails go unanswered. Automatic replies are the only interaction you receive.

I am still being billed for my subscription and am at a loss of how I will cancel my contract as I live abroad.

I suggest in the strongest terms not to go with this provider. I shudder to think what the other products (eg. cellular) must be like when you need any assistance. Seems like there are fundamental problems within the company.