RM
Riaan M
1 reviews | Active since Mar 2010
02 May 2016, 06:28
No 4G/LTE for me
I have a contract with Cell C, so I have a LTE enabled device and tested the sim, I was told to get a new sim and do a sim swap so I did at a cost of R120 ad still I do not get LTE on that device. so u used one of my other CELL C numbers in the device and yes I got LTE. Why do I not get lte with this new sim!
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
03 May 2016, 05:36We have requested one of our consultants to follow up on this matter and assist. Do expect communication.
Regards
Cell C | PN
Cell C's reply03 May 2016, 05:36
Official
We have requested one of our consultants to follow up on this matter and assist. Do expect communication.
Regards
Cell C | PN
RM
Riaan M's updateReviewer Update
07 May 2016, 05:59So I was called and the consultant were demanding told me that it is impossible for one sim to work on 4g and the other not. He waste my time I hung up. I called again log a complaint with a ref no, that consultant said I would know the same day, that was the 1st the 2nd I called back and another consultant said that it was logged to the wrong dept and it will be done the same day, the next day I called back and still nothing, this morning it is 3 days 72 hours later and still no 4G, why do cellc have a problem with my number?
RM
Riaan M's update07 May 2016, 05:59
Reviewer Update
So I was called and the consultant were demanding told me that it is impossible for one sim to work on 4g and the other not. He waste my time I hung up. I called again log a complaint with a ref no, that consultant said I would know the same day, that was the 1st the 2nd I called back and another consultant said that it was logged to the wrong dept and it will be done the same day, the next day I called back and still nothing, this morning it is 3 days 72 hours later and still no 4G, why do cellc have a problem with my number?