Nigthmare with Data Contract

09/10/17- Enter into new data contract with Cell C and receive LTE Router- Kollenade Centre 11/10/17- Go back to Cell C Kollenade router shows no internet coverage. After two hours the shop could also not get the router working. Gave me reference number and said Call Centre will contact me. 13/10/17- The call centre phone me. After 30 min on the phone they do not know what the problem is and request that I go into shop again and do sim swop. 14/1/0/17- Do sim swop as requested by call centre 15/10/17- The router still has no internet coverage 16/10/17- Go back to Cell C Kollenade and request that contract be cancelled. I hand the router back to them. The agent took the router and said he will follow it up with call centre and keep me informed. Ref ********** 22 21/10/17- No feedback as promised from Nathi. I go to Shop again. Nathi not available and the other agent phone call centre. The call centre refuses to cancel the contract and say they will contact me in the next week. 29/10/17- Cell C contacts me on Sunday afternoon. I am not at home and request that they phone me the next day after 14h00. I am a teacher and cannot take calls during the mornings. 30/10/17- 10:20- Receive call from customer care. I request that they phone me back after 14;00. They do not phone again. 02/11/17- I reverse the debit order because I did not receive any service during the month. 04/11/17- I phone Cell C. They say the case is still open on their side. I inform them that I have returned the debit order. 01/12/17- The debit order is again taken from my account although I have not received any feedback on my complaint