MS
Magdel S

1 reviews | Active since May 2015

15 Sept 2016, 08:14

NIGHTMARE GETS WORSE

<p>After my review about Cell C allowing Data purchases going over my set limit, my nightmare gets worse. A consultant did phone telling me they hadno power over blocked lines as these were blocked the moment there were arrears. A few minutes later she said she would put her job on the line and open one line that i could choose. I declined that option as i do not think it is neccessary for someones job to be on the line after i tried to make arrangements. To my shock and horror they have activated another Debit Order and took R1999 without my conscent. How dare they. They now took my childs school fees which was due on the 20th.Now i am really in trouble. I would like to know how this is possible as this is theft. They have opened up my lines which i am not interested in. I want immediate payback of all the moneys they allowed over and above my limit and al contracts must be reverted to prepaid and canceled as they qualify. </p>

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Replies (2)
Cell C
Cell C's reply15 Sept 2016, 08:26
Official

Thank you for notifying us of the above.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.

We apologize for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply16 Sept 2016, 08:33
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN