Night data not tracable... Bad service

On the 27 May 2019 I bought 2gig of 30 days anytime data which includes 4gigs of night time data on my standard bank app. I hardly ever use night data. Today I'm tethering with my phone to get some work done with my phone to get some work done only to find out I don't have night data it's only a week I since I loaded data and my night data is not tracable as per Audrey Sethare from customer service. I'm being inconvenienced and told to wait for two working days. I have received two separate reference numbers ********** **********

We have received your query and will attend to it shortly. Your reference no is: ********** 004. An SMS will be sent to you when your query has been resolved. Cell C