Nice but not able

Item: Cell C
Rating: 1
Author: Ross B

Cell C have some really nice people working in the call centre, I should know, I have spoken to 20 different agents to try resolve my issue. They just cannot seem to 'cancel' a new contract that the first agent made a mistake on and because of that I cannot get a new, corrected contract.

Helpful (0)

Replies (4)

Cell C's replyOfficial

03 Oct 2023, 11:59

Dear Ross

Thank you for reaching out to us.

You have come through to the correct platform for assistance and a resolution will be provided. We apologize for the service you have experienced.

Please send us a private reply with your ID number and order reference number.

^PN

Best regards,

Cell C's reply03 Oct 2023, 11:59

Official

Best regards,

Ross B's updateReviewer Update

03 Oct 2023, 13:45

Hi CellC Team
My ID is ***, I have no order reference number.

Regards

Ross B's update03 Oct 2023, 13:45

Reviewer Update

Hi CellC Team
My ID is ***, I have no order reference number.

Regards

Cell C's replyOfficial

03 Oct 2023, 13:58

Thank you for providing the relevant details. Please note that we have referred the matter to our Team and one of our consultants will contact you within 24-48 working hours to assist with resolving the matter effectively.

Regards
^GN

Best regards,

Cell C's reply03 Oct 2023, 13:58

Official

Best regards,

Cell C's replyOfficial

03 Oct 2023, 14:07

Thank you, our support team will contact you and assist within 24- 48 working hours.

^PN

Best regards,

Cell C's reply03 Oct 2023, 14:07

Official

Thank you, our support team will contact you and assist within 24- 48 working hours.

^PN

Best regards,

Nice but not able

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