1 reviews | Active since Apr 2011

16 Oct 2018, 13:03

New Sim card and Service

Item: Cell C
Rating: 1
Author: Suni P

Cell C!!! My mobile device was ****** on 15 August 2018. I called Cell C to inform of same. I did not action an immediate sim swap as my account was in arrears. Presently my Cell C account is up to date. I called yesterday 15 October 2018 to reactivate my service etc as I am paying for my subscriptions and i have not been using the services. I told the call centre agent i want to change my number and i was told the costs is R250. I have a new Cell C sim card which the new number must be activated on which I hope can be done...I pray I did explain myself well...the lady did state that since I chose my own digits for the number, back office support will call me back to confirm etc? Now I want to know how are they going to get hold of me?? I do not have a cell c number since 15 August 2018.....and how long does this process take please? you want the monies so deliver the prompt service. Thank you

Helpful (0)

Replies (8)

Cell C's replyOfficial

16 Oct 2018, 13:15

We acknowledge receipt of your query and we will assist. Do you perhaps have an alternate contact number where we can get hold of you and assist?

If you do, kindly post a private reply and we will attend to this matter.

Regards

Cell C | PN

Cell C's reply16 Oct 2018, 13:15

Official

We acknowledge receipt of your query and we will assist. Do you perhaps have an alternate contact number where we can get hold of you and assist?

If you do, kindly post a private reply and we will attend to this matter.

Regards

Cell C | PN

Cell C's replyOfficial

16 Oct 2018, 14:58

Theodorah confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C's reply16 Oct 2018, 14:58

Official

Theodorah confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Suni P's updateReviewer Update

16 Oct 2018, 15:09

yes she did, thank you. I will await her further assistance and complete the task tomorrow as she suggested.

Suni P's update16 Oct 2018, 15:09

Reviewer Update

yes she did, thank you. I will await her further assistance and complete the task tomorrow as she suggested.

Suni P's updateReviewer Update

17 Oct 2018, 15:06

still awaiting for me to activate my services with Cell C so that i continue using what i am paying for.

Suni P's update17 Oct 2018, 15:06

Reviewer Update

still awaiting for me to activate my services with Cell C so that i continue using what i am paying for.

Cell C's replyOfficial

17 Oct 2018, 15:40

We have forwarded your feedback to Theodorah for assistance.

Regards

Cell C | PN

Cell C's reply17 Oct 2018, 15:40

Official

We have forwarded your feedback to Theodorah for assistance.

Regards

Cell C | PN

Suni P's updateReviewer Update

18 Oct 2018, 16:41

thanks Theodorah called and assisted - i was aware of the R250 for a change of number but apparently with taxes it is now R255!! i didn't know a sim swap was R50 despite my mobile device being ****** and no fault of mine, i do not control *********! esp when finances are so tough in present days....

Suni P's update18 Oct 2018, 16:41

Reviewer Update

Suni P's updateReviewer Update

18 Oct 2018, 17:32

thank you Theodorah for assisting. unaware R50 for sim swap yet it was no fault of mine that my mobile device was ******! R250 yes, for a change of number but was told yesterday it is R255 due to VAT!! wow, monies monies taken but no returns of good and prompt services!!

Suni P's update18 Oct 2018, 17:32

Reviewer Update

Cell C's replyOfficial

19 Oct 2018, 08:02

Theodorah confirmed that she contacted you and assisted with this matter.

Regards

Cell C | PN

Cell C's reply19 Oct 2018, 08:02

Official

Theodorah confirmed that she contacted you and assisted with this matter.

Regards

Cell C | PN