PE
Paul E

1 reviews | Active since Jul 2014

16 Nov 2016, 15:34

New Pinnacle contract False claims

<p>I migrated to the new Pinnacle contract and I was promised that I will get the promotional minutes, but obviously I did not get the promo minutes as promised, Now Cell C is claiming Technical issues and as always the Call Center is clueless and the issue stays unrelsolved, meanwhile I am racking up a hefty bill as I no longer have any in bundle minutes, so will Cell C refund me or will I have to fiight an endless battle. </p> <p> </p> <p>I have laready told familiy and friends not to take up the new Pinnacle contract and to rather seek greener pastures.</p> <p> </p> <p> </p>

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Replies (3)
Cell C
Cell C's reply16 Nov 2016, 15:52
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply17 Nov 2016, 09:06
Official

As per communication, Danielle will revert with feedback.

Regards

Cell C | PN

Cell C
Cell C's reply18 Nov 2016, 09:51
Official

Danielle has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN