New Phone / No New Phone

<p>Thank you Cell C for putting me through the wringer. Last week I called in an a nice friendly Consultant informed me that my upgrade is only due in February however, if I visit my Cell C shop on 1st November they would do an early upgrade for me. This same consultant gave me my options (4 different options). Over the next day or so I selected which phone would best suit my requirements and then went to Cell C in Norwood Mall this morning. I was flatly refused assistance as the "computer says my upgrade is only in February". I explained the conversation I'd had last week and the consultant wanted to know "who I'd spoken to" (as is that would solve the problem). I urged the consultant to phone Head Office which he did. He then informed me that there was no record of my having phoned in and that his hands were tied until January. Super sleuth! This turned into a "he said" and "she said" argument and instead of being placated I was infuriated. It felt as if I was trying to con Cell C. The shop consultant also informed me that all the prices I'd been quoted for the options I listed were incorrect! It seems as if one hand is clueless as to what the other is doing and my time was completely wasted. I'm shocked that I seemed to have to defend the conversation I had with the consultant on the phone last week and that this was treated more like a ******** dillema than an honest request for an upgrade. I expect Cell C to issue an explanation for all of the above.</p>