New Phone Faulty

<p> I have called Cell C numerous times regarding my phone which I got in June 2016! Within a week and a half of receiving it needed to be charged thrice a day! I have called Cell C and have spoken to many different people in different departments and each time I was promised that the phone would be collected! Up to date the phone has not been collected and Cell C keeps on trying to debit my account! Even today I spoke to consultants in the Customer Care, Repairs and Bookings Department and I keep on being transferred! I have said that I no longer want the phone and that it should be collected as I am not going to pay for it when I haven't even used it for a full 2 weeks! I'm so frustrated in this ****py service!</p>