New payment arrangements made lines still cut off

Cell c since they don't post their statements anymore appear to have forgotten to send statements at all except a couple of minutes before the debit order is run on the 15th e.g. 2:30am in the morning the amount is suddenly r2000 more than our usual usage and the statements say that we are in the arrears but last month's debit order was for the amount of the statements which were also only received on the day of deduction cell c was emailed about this to which till today we still have not received a response we then contact cell c by phone speak to 3 different consultants yesterday and emailed Moses today to make arrangements again for the 1st. Yesterday we were told no problem today our services are cut why make arrangement with your clients and not honour them?? The usual pathetic service one gets from cell c . we have 2 contracts which are due for renewal now which they can cancel it will not be renewed and previously asked give us a settlement to buy out all of our contracts so we don't have to have pathetic service from cell c and half of our airtime has been spent trying to call cell c because apparently it keeps dropping the calls when last did you put up a tower ***