NEW CUSTOMER BAD SERVICE

I app**** for a cellphone contract for an Iphone 5 but an Huawei phone which I didn't apply, then I called two weeks ago to query the incorrect delivery then I spoke to some colored guy who said it was cancelled and that the phone will be collected and the second contract which was opened by I don't know who will be cancelled then on Tuesday a R100 was debited from my bank account by Cell C. Then i called and I was told that the contract was not cancelled and i told the lady my story then she said she cancelled it. So Cell hires ****** at their call centre and unprofessional people to lie to customers I;'m a new customer at cell c with a new contract but I've already had a bad experience and I don't even know if I should continue taking the contract... ***** has been committed on my phone and money is taken from my account without my knowledge, WHAT KIND OF A SERVICE IS THAT TO YOUR VALUED CUSTOMERS I AM SO ANGRY RIGHT NOW !!! i HAVEN'T EVEN RECEIVED THE IPHONE YET, BUT I RECEIVED SUCH A BAD BAD SERVICE......IYOOO