New Contract Very Bad Service

Item: Cell C
Rating: 1
Author: Wilma H

Your service is disgusting. I took out a new contract on 22/12. The incorrect phone was sent. The phone was returned&delivered to the warehouse by RAM couriers on 5/1 but since then I haven't been able to book a replacement because you don't have the RMA no yet. I have made 32 phone calls and sent numerous emails but no-one can assist and then you have the audacity to bill my bank account with the monthly fee but I don't even have the phone yet. Sickening!! I don't know which reference number to give because I have a lot of them. ***

Helpful (0)

Replies (3)

Cell C's replyOfficial

20 Jan 2023, 15:43

Good day Wilma Horne

Thank you for reaching out.

We apologize for the inconvenience .

Our team will follow up and revert .
We'll be in touch.

^NH

Cell C's reply20 Jan 2023, 15:43

Official

Good day Wilma Horne

Thank you for reaching out.

We apologize for the inconvenience .

Our team will follow up and revert .
We'll be in touch.

^NH

Wilma H's updateReviewer Update

20 Jan 2023, 15:50

I have heard and read that same response for the past 2 weeks and still it isn't resolved. I am sorry but saying sorry and following up isn't getting me anywhere. I wish someone will just come back to give me a positive response or just give the RMA number already because it is a viscous circle.

Wilma H's update20 Jan 2023, 15:50

Reviewer Update

Cell C's replyOfficial

20 Jan 2023, 16:06

Our team has been advised to prioritize in resolving your query, you will be contacted with a solution.

Regards
^TM

Cell C's reply20 Jan 2023, 16:06

Official

Our team has been advised to prioritize in resolving your query, you will be contacted with a solution.

Regards
^TM