lM
lindiwe M

1 reviews | Active since Aug 2016

05 Aug 2016, 09:12

new contract that went bad

<p>july 23th i tuk out a new contract with sales agent that was very helpful by the name of Mlamuli Gamede he tuk me thru a contract and explained evrythinig properly </p> <p> </p> <p>26 July 2016 device was deliverd to me with the simcard, activated thae sim the new number was given to me 2 days later my contract was migrated/ ported to my 072 pre payed number after i specifically said id like to keep my 072 as it is </p> <p>called and loged a call and asked if it can be fixed and told me my new contract number doesnt exist on the system they dont know i got it from, wanted to cncell my contract told me i cant 7 days has already passed</p> <p> Mlamuli helped me with the reversal now i hve a new 064 number, called a logged a case fr my old number to be activated , been calling till this day have no joy keeping geting ur query has been escalated for 2 weeks </p> <p>have 8 years experince with cell c in ds is by far the most dissapoiniting service i have eva received </p>

0
Replies (2)
Cell C
Cell C's reply05 Aug 2016, 09:15
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

lM
lindiwe M's update10 Aug 2016, 12:32
Reviewer Update

Thank you cell c for for resolving my issue , a speacial thank you to Mlamuli Gamede (sales agent) for going through an extra mile assisting me with my query, for all the patience and keeping me posted with my query, hope all your hard goes unrecognized , cell c is luck to have yu a member of their team