New contract taken out and my phone is not working

I have been a loyal customer of cellc since 2003. I upgraded my phone on the 28th of November, the phone is not working, called the cellc call centre ( good luck with that one ) eventually I spoke to someone and they said that they can't do anything I will need to speak to the branch I got the phone from. The branch reply was that unfortunately they can assist I need to take the phone to iFix to see what is wrong because if they have to book the phone in it can take up to 8 weeks to repair ( what service is that ) the phone is 10 days old. I can't believe that being such a long standing client of theirs that I will be treated like this, I have never been. I have 3 contracts with them. I am really considering moving over to one of the other service providers, I don't think they treat that clients like this.