1 reviews | Active since Oct 2021
New Contract Nightmare
NEW CONTRACT FOR CELL AND DATA SIM
I have been trying to resolve an outstanding issue since the end of May 2021 with no success!
The case:
I have been contacted by the end of May 2021 (if my memory is correct the 30th or 31st of May) from a lady from Cell C offering me a new contract that would replace my current contract at the time that expired on the 28 of August 2021. Please note the contract bill and cost of my contract at the time was plus minus R 650.00 per month. The lady offered me a new contract: that should replace my current contract with exactly the same benefits compared to my current contract at the time The only difference would be the total sms's would be reduced from a 1000 to 500 I would also receive as part of the deal a new phone model Samsung A 21 S.This phone was delivered to me in the beginning of June 2021. (still unused in package) The price that was stated in the conversation was a new contract at a cost of R 350,00 per month. I made sure that she repeated this a couple of times during our conversation!!! My actual words to her were" Are you telling me that I get a new contract with the same benefits including a phone at a reduce price of R 350.00 a month" and this I repeated a couple of times during our conversation and she confirmed it and that the conversation was recorded for record purposes!!!. I also visited the Cell-C Shop in Somerset Mall again and they told me that the new contract t is actually at R 550 per month contrary to the contract sold to me telephonically. I made sure during the discussion that she confirmed: a) cost as stated above b) that it has the same benefits as my current contract c) that it includes a phone d) the monthly cost of R 350.00 per month e) That the conversation was recorded. I have tried to resolve this issue (on many occasions) since the beginning of June 2021 with no success either via the call center,the Cell-C Shop in Somerset Mall and with emails (ref no *** and ref no ***).
To my total dismay on the 18th of October my phone was not able to make calls for the fact that my contract minutes now been reduced to 240 minutes and is not the 1260 minutes as per contract. The whole issue makes no sense.
It is therefor that I would warn people to be very careful when dealing with Cell C and expect they will not attend to your issues regardless of the recorded records.I Have been a non-risk paying customer for at least 6 years I am am not been able to resolve my issues with them for the fact that they are not taking me seriously. I am not been able to speak to a senior manager with decision power to resolve my issue. The whole scenario is unbelievable and totally unacceptable.
Regards
F Eefting
To date:
1) No resolution of my complain!!!
2) Was contacted by two people from Cell C that promised me to look into the matter with no results or any reply to date!!!!
3) To my horror I now have only 240 minutes of voice call time which was never part of any contract I had to date.So results that I can make no calls for the past 4 days but can only use my whatts up calls.
4) Cell C is not interested to resolve my issue at all and it seems to me that there is also no will by there management to resolve it.
As a result of the lack of customer support to resolve my issue I have no option but to suspend any further payments to Cell C and to cancelled my debit orders.
I had enough of having empty promises form Cell C,I never agreed to the current contract conditions.I am begging people at Cell C to listen to all my conversation that should be on their records regarding the new contract.
It seems their is no senior management in this company able to resolve my issue.
Regards
F Eefting
To date:
1) No resolution of my complain!!!
2) Was contacted by two people from Cell C that promised me to look into the matter with no results or any reply to date!!!!
3) To my horror I now have only 240 minutes of voice call time which was never part of any contract I had to date.So results that I can make no calls for the past 4 days but can only use my whatts up calls.
4) Cell C is not interested to resolve my issue at all and it seems to me that there is also no will by there management to resolve it.
As a result of the lack of customer support to resolve my issue I have no option but to suspend any further payments to Cell C and to cancelled my debit orders.
I had enough of having empty promises form Cell C,I never agreed to the current contract conditions.I am begging people at Cell C to listen to all my conversation that should be on their records regarding the new contract.
It seems their is no senior management in this company able to resolve my issue.
Regards
F Eefting