New contract nightmare!

I opened a contract on the 7th Jan 2022, I was told delivery can take up to 10 days , I have been calling twice a week since then and was told about stock that is not there , last by chance I heard the agent say the device A52 has been discontinued. just to make sure I called again on Friday and was told that they waiting for stock. I called today and was told they waiting for stock when I asked about it being discontinued she said oh yes its discontinued and I wont get the device. No update , no follow up not nothing!!!

I then said ok , change the device to Huawei device and she agreed. When calling to follow up , nobody can see the change, they will contact the person who initially signed me up , 3 emails later to that person no phone call. CAN SOMEONE CALL ME AND ASSIST ME ?! OR IS THAT NOT POSSIBLE?