New contract, new device yet it is broken. and needs repairs.

<p>My name is Chantelle Heslop. <br />I purchased a cell c evolve tablet on a contract 11 days ago. <br />I did my homework with finding out as much information regarding the contract including payment details.</p> <p>Two days after receiving the tablet, I receive an sms telling me that i need to make sure funds are in my account because Cell c will be debiting my account. I was furious because this was not told to me. after calling the call centre, who told me that i would be called back, nothing was done. and this ******* debit order was taken off my account.</p> <p>To add insult to injury, the tablet starts freezing to the point where it cannot be used. this 6 days after purchase. I called the customer service department, who transferred me to the technical department, and was told to go into my nearest cell c branch where they will at the device while i wait in the store. <br />I took leave as soon as i could, which was 2 days later, and went into the Bluff cell c branch. I was informed in the cell c branch that apparently the call centre had given me incorrect information as the stores do not have technicians. <br />I have now wait 21 working days for Cell c to see what the problem is with the BRAND NEW tablet I AM PAYING FOR! Now i must run up and down to go and fetch my charger and earphones, because apparently i need to send everything this tablet came with to got to jhb. which would be fine, if i was told this before i had made the trip to the store. this has been such a HUGE inconvenience. <br />This has been the worst customer service i have ever had the misfortune of experiencing. <br />Not only do I have not have the tablet, but i am expected to pay for 21 days for a service i am not getting! <br />Now i must double check what the walk in store tells me against what eh call centre tells me. Because evidently cell c staff get paid for ME having to do THEIR CUSTOMER SERVICE WORK! Now I call the technical who tell me on tuesday that my device has Not been dispatched from Cell c bluff. i am soooooo frustrated. </p>