New contract does not have the benefits promised over the phone!

I am beyond devastated. I have spent hours and hours on the phone and this is still not resolved. I updated my contract ONLINE and the package that was offered to me telephonically HAS NOT BEEN ALLOCATED to me. Do you think I can speak to anyone - NO - YOU JUST GET TRANSFERRED AND TRANSFERRED. I am not signing a 24 month contract to SOMETHING I DID NOT AGREE TO!! I want what they offered me! And I want someone to CALL ME and take responsibility!!! This is ********** and misrepresentation - it needs to be resolved URGENTLY.