New contract - bonus minutes not added

<p>I took out a Pinnacle 400 contract with 800 bonus minutes. These were never loaded. I contacted the call center and was promised this would be rectified in 48 hours. Days later and this has not been actioned. It is almost the end of the month, and the minutes do not carry forward. What is the point of this contract if I cannot use the minutes I am paying for. REF ********** 180</p>