New Contract

<p>To whom it may concern.</p> <p> </p> <p>First and formost i did an upgrade in 2014 with the cell c headoffice, they delivered a samsung galaxy s4 to me as i requested 1 year 6 months later the phone fell and the screen had cracked twice already. so i decided to take it to a samsung care store at gateway i was told i needed a IMEI number to change the screen, i called cell c on numerous times and they where unable to process my request, i even visited the cell c store at gateway they advised they cant help as it was done by the headoffice.</p> <p> </p> <p>so now i had a broken phone no means of communication because the people that work at the headoffice are seriously not competent and lack customer service s****s. So i decided to check with the guy at the store if i qualify for another contract (cant remember the guys name) he did a check and i qualified for a contract to the amount of R1000.00 , in desperate need of a phone i took the contract, but what baffles me is that there was no checks conducted to see if i can afford to pay for the phone.</p> <p> </p> <p>further to that i am blacklisted i bank with FNB and my credit status is really poor, i have debt to value of R48000.00, i have realized that i cannot afford two contracts with cell c, my question to whoever this complaint goes to is how was i allowed another contract with no checks being completed? further to this on my POP the company details are wrong it has my previous employer.</p> <p> </p> <p>i wish to cancel my 2nd contract with cell c, due to reckless lending.</p>