TC
Tebogo C

1 reviews | Active since Oct 2017

31 Oct 2017, 11:26

New Contract

I don't know which is worse with Cell C - the rude consultants (Cell C consultants actually shout at customers), being transferred to 10 different people who will ask you the same security questions, or that whenever you call you get different answers. I took out a data contract on the 24th of October and it's beeeeeen a painful exercise. When you try to cancel, their cancelation process is complicated and tedious. Now I am stuck will Cell C for the next 24 months and their rude consultants

0
Replies (3)
Cell C
Cell C's reply31 Oct 2017, 11:39
Official

We are in receipt of your complaint and apologize for the inconvenience caused. This is not the norm or standard of service we want for our customers. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply01 Nov 2017, 09:25
Official

Theodorah confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Best regards,

TC
Tebogo C's update01 Nov 2017, 11:59
Reviewer Update
The social media manager called me and she experienced my issues first hand. Suffice to say that she couldn't help me, so she will be sending the collections team to come and fetch the WIFI router and cancel my contract. During the call with her I was thinking that she will say that I was being punk'd or that someone was playing a bad joke.