NEW CONTRACT

I assumed signing up / enquiring about an new contract online would be QUICK and easy... Never again will I assume this when dealing with Cell C. I was called by 1 of the agents, a lady named Phindiwe Xaba on Monday, and she asked for the relevant documents and all seemed peachy... She phoned me back a little later saying it was all done and dusted, she read me the deal and the terms and conditions, all seemed good. I want to port a number, and she sent me a port form.

I mailed Phindiwe later Monday afternoon to tell her the number was not on contract, and that it wouldn't need to fill the form out she sent me, i also queried the deal she gave me as it was for an iPhone 7 36GB, and the deal online was the same price for the 128GB which is what i wanted. I received no response. I then resent my mail on Tuesdays at 10am and then Phindiwe rep**** a little later saying i will need to fill out the form if porting fails.... no answer to my questions in the mail regarding the deal...

I then mailed through my queries again regarding the paper work? documents? what was happening..... an all i was told was there is a 24-48hr turn around time... FOR what???? She phone me on Monday and told me it was approved and read me the whole deal??????

I then missed a call from her on Tuesday afternoon, and i mailed her immediately apologizing for missing the call. I got a reply that i needed to send in another document... odd seeing as how on Monday i was told it was all approved... any way i sent the document across.

Wednesday early morning I was contacted by another gentleman and told that i was approved, the deal was done, i had to give him a whole lot of information about the deal i wanted bla bla bla, and then he said he was sending it off to dispatch it was all done! He said dispatch would contact me with delivery information, I asked how long it would take and he said 3-6 working days... again long, but hey the deal was done right????

I was pretty stoked, we'd made it to dispatch stage... still no contract or paper work insight, but i thought it would follow... Then Phindiwe phones me again saying she needs to change the deal cause it wasn't what we agree's upon on Monday, which i told her in the mail on Monday where she ignored everything but the number port question... anyway, sorted that out and i asked if i could pick a color, and she said it depends on stock, but i could make a request and they would try fulfill it.

Its now Friday afternoon... still no paper work.... still no contact from dispatch saying they even received the request.... emailed Phindiwe @ 11am and no reply....

So maybe you can tell me what the hell is going on?????????? Thanks