New client

I app**** for a contract online i recieved the phone yesterday only to find that the incorrect sim Card was sent with the phone. I went to Cape Gate Cell C only to be told that i will need to pay R114 for a sim swap which is unaccetable which i refused. I called in they told me to buy a starter pack which once again is out of my pocket and call them to do the sim swap. Only to be told it will take them 2-4 hours to call me back for details for the siim swap. What kind of service is this for a first time client. All i want to do is use my new fone but all these hassles and extra spending on my part is just poor service from you guys. I want it sorted by end of business today.