New CellC contract not working as promised

<p>I took out a new CellC contract in September - a 350 Top-Up. This means I get a R350 pre-loaded balance on the contract every month to use as I please - airtime, SMS or data. However, I ALSO took a 100 GB anytime (1 year) package as a "bolt-on". I specifically asked the assistant how would CellC know to take data off the DATA package and NOT from my R350 balance, and was assured that any data would come off the DATA package. BUT this is not what is happening. I have had to recharge my account several times due to my data usage depleting the balance, while the data balance on the account remains almost untouched. I am disappointed that I have not been sold what I asked for. Additionally, I see my payment deducted on 1 November was R837.17, when the contract that I signed up for was for R799. This is not the service or product I expected to receive.</p>