NEW CELL C CONTRACT .... FAULTY HANDSET

A new cell C contract was obtained on the 22nd of July 2015, which due to the hanset software locked the phone the first time it was re-booted. The customer care centre was called on the 12th of August 2015 and after being transferred back and forth I was finally assisted by somebody which indicated that they will have to send a courier to pick-up the device and take it to the manufacturer for repairs. She indicated that this will take approximately seven working days to be returned to me once it had been picked up. I gave my pick-up details and was issued with a reference number. On Friday 14 August I once again called the customer care centre to establish when the device will be collected, once again being sent from stern to starboard and loosing my cool demanding to speak to somebody in charge, I was transferred to a man identifying him as second in charge (unfortunately I did not get his name but all cell c calls are recorded) who at first did not want to speak to me as the contract is in the name of my wife, but after contacting her to confirm that he may speak to me, he returned my call and promised me that the phone would be picked up that same day.<br> which did not happen.