New Application with No Result

Good day,

I app**** for a new Unlimited contract with Cell C, Wednesday the 6th of September 2017.

All seemed promising and in good faith. I waited for 3 days for vetting to be completed. Once the vetting was done the courier was supposed to call me with regards to delivering the device. I explained to the sales representative that my telephone was ****** and the contact number they have on the contract/system will not be available. I supp**** him with a contact number to reach me on.

In the interim I saw that the device I requested and the device I will be receiving is not the same device. I called the sales representative and advised him of this. He mentioned to me that I need to wait for the courier to deliver the incorrect device and then return the incorrect device. The incorrect device will then be returned to Cell C same day.

Once this has been done the vetting process will start all over again as the device I am looking for is more expensive. Non the less I waited in anticipation. 14 September 2017 the sales representative confirms that the device is out for delivery today. I informed him once again (after several emails) that no one has contacted me with regards to delivering the device. He then informed me that he will contact the courier and get the incorrect device returned to Cell C.

After 7 working days, I have not heard a word from a courier company nor from the sales representative at Cell C on whether the device is returned, when the new vetting will start or as to when I will eventually receive my new contract & device.

I have a current contract with MTN and this is now due for cancellation, but seems to me I should rather stick to MTN as they at least know what customer service is.