ML
Magdalena L

1 reviews | Active since Feb 2015

09 Feb 2015, 19:14

New 7\ Tablet Deal"

On 23 Jan '15 i was called about a new deal I qualified for.The sales guy asked if I wanted 2 tablets,1 for my daughter as well & I said no,I don't have a daughter.He took all my details & read me my terms & conditions & said that a cell c consultant will contact me the next week to confirm the order,address & bank details.I asked him why I didn't get my terms & conditions as I was promised with my previous contract & he said that the courier people must give it with the order when delivered but he will email it to me as well.I never received it by email.The consultant phoned me & told me I ordered 2 tablets & I said no it was only 1 & then she said there stand I ordered 2.I asked how much will the 2 be both p/m & she said R229 & the starter pack R39.I told her then that it is fine cause I thought it was R229 each p/m.On 30 Jan I received the starter pack & then they said the tablets will follow on 2 Feb.On 2 Feb I only received 1 tablet & another starter pack & no terms & conditions.When I spoke to them today they said I ordered only 1 tablet.I asked about the terms & conditions again & the lady said she will log it on the computer.It is very unprofessional & I need answers ASAP

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Replies (1)
Cell C
Cell C's reply11 Feb 2015, 09:06
Official
Hello JohanDaleen,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN