Never use Cell C insurance.

I insured my Blackberry with Cell C insurance. The phone was damaged 5 weeks ago and I filed a claim. I deposited the required R 350 excess. <br> It has been a constant struggle with the call centre.<br> 1. you are kept holding for hours b4 reaching a consultant.<br> 2. you keep on e-mailing the required documents 4ever.<br> 3. when you do a follow up, because they promise to come back 2u , and never do,<br> you reach another consultant who cannot find your documents, and start from scratch again, hold on the line 4ever, submit the docs, wait for for feedback that u never get, do a follow up. a Vicious circle that never ends.<br> I have spoken to Thami Zulu, Shimane, Simphiwe and a few others. They all confirmed that they received the documents and will process the claim as a matter of urgency, but nothing was done. <br> The one thing they actually do well is promptly collecting my money at the end of every month.