NEVER UPGRADE WITH CELL C

DON'T UPGRADE WITH CELL C.

I recently upgraded my contract with Cell C. I went into a store to have a store agent to assist me with the upgrade. I have always been on a top-up 100 package and have now upgraded to a pinnacle 250. With that said, the store agent assured me that my current contract will stay the same and WILL NOT lose my current balance. The Pinnacle 250 contract will only be active from 19 April 2018 which will give me enough time to actually use up my current balance that is still on my current contract. However this deal has NOT been met as described. Less 24 hours i have done the so called upgrade, I received multiple SMSes stating that i have reached my monthly limit and need to increase my limit to be able to make calls. I immediately contacted customer care. After 2 hours of being transferred from one department to another, I insisted to speak to a manager. NO ONE could assist me with my problem. I find this level of service completely unacceptable!!! NEEDLESS to say i am nou stuck with a contract that i had to increase my limit within the first 24 hour just to be able to make a phone call.