Never upgrade via phone requests

<p>Hi,<br />I made the huge mistake end of July 2016 to agree on terms via the phone from a Cell C accredited organization.<br />The process was apparently supposed to take 3-5 days, but I received my new phone the next day.<br />The problems started when I cancelled the phone the following day after receiving the phone.<br />I had to chase the cancellations process with several phone calls speaking for hours to 4 different departments going from pillar to post requesting Cell C to do their work. I requested them to reverse all my free minutes which was at that moment above 600min, but with no succes, because.......<br />On the 27th of September, I spoke to a consultant at Cell C and apparently the upgrade(which I helped them cancel) is NEVER CANCELLED and I am still on the new contract, paying the higher amount with-out the new phone.<br />Please learn from me -<br />NEVER make the mistake to upgrade via the phone, unless you get the offer via mail and have thought over it for a while before you agree</p>