1 reviews | Active since Jan 2024
Never taking a contract with Cell C again
I have finished paying my contract in August. September Cell C still debits and I am told that I need to call them and cancel 😞 🙃. Okay then I call I am taken from pillar to post now that I want to cancel since I am done paying of the phone and told they will still deduct money the following month. See me take a contract with Cell C again. They never mention such things when they are giving you the contract it is easy buy you want to review the contract and ask for a copy they will give you every excuse under the 🌞 and you will follow up till.
Wanted to take a tablet for my daughter but with such service they can miss me . Not that they need me as they show no care for their customers.
Thank you for taking the time to share your experience.
We’re truly sorry for the frustration and disappointment you've felt, especially after fulfilling your contract and expecting a smooth cancellation process. We understand how upsetting it is to feel passed around without clear answers, and we take your concerns seriously.
Please note that a 30-day notice period prior to the contract maturity date is required for cancellations to be processed.
To assist you further, kindly provide your ID number or contract number so we can investigate whether your cancellation request has been actioned correctly.
We value your feedback and take your concerns seriously. Our goal is to resolve this matter with care and urgency, and to restore your confidence in our service.
Kindly regards,
Cell C | NG
Best regards,
Thank you for taking the time to share your experience.
We’re truly sorry for the frustration and disappointment you've felt, especially after fulfilling your contract and expecting a smooth cancellation process. We understand how upsetting it is to feel passed around without clear answers, and we take your concerns seriously.
Please note that a 30-day notice period prior to the contract maturity date is required for cancellations to be processed.
To assist you further, kindly provide your ID number or contract number so we can investigate whether your cancellation request has been actioned correctly.
We value your feedback and take your concerns seriously. Our goal is to resolve this matter with care and urgency, and to restore your confidence in our service.
Kindly regards,
Cell C | NG
Best regards,