Never take out a contract from Cell C it's a trap.

Hello Peter

Never take out a contract from Cell C it's a trap. I took out a contract with Cell C last year in December 2018, a router with 10 GB day and 10GB night all was well till last month when I experienced network problems.

I called and reported the problem they said they will investigate. I called again they said they admitted to have problems with contacts subscribers.

Around the 20th of August the issue was not yet resolved, I called and asked to cancel, they said you have 2 options 1) Pay the commitment fee and cancel or 2) Take the device to the nearest Cell C store and cancel. I choose option 2 obviously, I got to the store they told me I need to fill network investigation form and I will receive a feedback in 24 to 48 hours. About that time I received a call from them saying that they have investigated and that I can either wait for them to resolve the problem or return the device to the store for them to book the device if I want to cancel, I soon as I do so the contract will be canceled. I returned the device they booked it. I also stopped the debit order on my banking app. I thought that was the end.

2 days back this month I received an email that my account is not paid. I called today and I am told that my contact was never canceled, they have been transferring me from this department to this department with no assistance.

Now these people don't want to cancel my contract as agreed. I have been inconvenienced so much by these people ruining my credit record that I worked so hard for from student life????????. Cell C am so disappointed in you. I did all you asked me to do, traveling back and forth to and from the stores. I am really not happy with you.