HN
Henri N

1 reviews | Active since Sept 2019

12 Sept 2019, 12:01

NEVER TAKE OUT A CELL C CONTRACT THEY DONT REFUND THEIR MISTAKES

I CONTACTED CELL C IN AUGUST!!! AND PAID THE SETTLEMENT AMOUNT TO CANCEL MY 2 CONTACT WITH CELL C. I THEN WAITED A DAY OR SO FOR MY MONEY TO REFLECT IN THEIR ACCOUNT THE I PHONED IN. THE LADY WHOM I SPOKE TO SAID IT WOULD BE TOO MUCH OF A HASTLE TO CANCEL AND DOWNGRADED ME INSTEAD. END AUGUST I WAS DEBITED 3 TIMES AS MUCH AS I WAS SUPPOSED TO BE DEBITED. I HAVE EVER SINCE PHONED IN AND LOGGED A CASE FOR REFUND. EVER SINCE NO ONE HAS CAME BACK TO ME!!!!!!!!! IM ALWAYS THE PERSON TO PHONE IN AND SEE WHAT IS HAPPENING!!!!!! THE HAS BEEN NOTHING DONE TO REFUND ME AND IM LEFT LIKE A **** WITHOUT ANY HELP. IF THIS IS HOW YOU DO BUSINESS THEN I RATHER GO TO VODACOM OR MTN AND STILL RECEIVE BETTER SERVICE THAN THIS. NO WONDER THIS COMPANY IS GOING DOWN. IF MY SETTLEMENT HAS NOT BEEN PAID I WILL TAKE YOU TO SMALL CLAIMS COURT AND ALSO TO SPEAKOUT.

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Replies (1)
Cell C
Cell C's reply12 Sept 2019, 13:08
Official
Good afternoon

Our team will investigate your query and provide you with feedback with the aim of resolving this matter. 
 
Regards
DA