1 reviews | Active since Jul 2016

25 Nov 2022, 11:01

Never take a contract with Cellc.......NEVER

**** service **** help just an overall **** service provider.

Got ****** twp days ago called to get a sim swopped just to hear sorry a Ricad sim can not work... So how the F must I call to get it sorted? Then called in to get a sim swopped done after going to almost 5 stores where they could sell me a unricad sim card.

When I called I was told no I did not successfully authenticate who I was because of questions like how long have you been with CellC? Who the F remembers **** like that? But obviously to long and the second question what was my payment on my place in November 2012 ***?

Went on to store and was told no they can not add the R51 on my bill ***? I just got ****** dont have a card or nothing but they cant help me? How will I not be able to pay a ampunt that is added to my BILL that is registered with your company you useless fing place now on day two I had to update my residence although when I renewed my contract 7 months ago I had to take one with so what The F do you do with my paperwork? When I got there I forgot my ID and that is not even on the system so what the f do you do with my ID? A document that can be used to ***** my identity and no one can explain why this is not in a system? Being a contract holder at CellC sucks my sim swop at telkom took 13min they staff was helpful.

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Replies (1)
Cell C
Cell C's reply25 Nov 2022, 16:11
Official
Hi Steyn B 

Thank you for contacting Cell C. 

We regret to hear about the unpleasant experience that you had. 

Do you currently have a new sim card that is not registered, so that we can assist you with a sim swap? If yes, please provide us with it so that we can assist. 

Regards
^MP

Best regards,