NEVER Take a contract with Cell C - They are absolutely UNRELIABLE

I have been a loyal customer for the past 6 years and I’ve had multiple contracts with cell c yet I have never booked in any of my devices. This is the first time that I have booked in one of my devices, which is still under warranty, yet it seems like such a challenge to get any assistance from you. The service is putrid.

I was extremely disappointed yesterday as I was informed by the repair department to come through and collect a new phone, as my device was declared uneconomical to repair (CPA), however upon reaching cell c waterfall connect store, I faced further complications.

I was told that the iPhone X has been discontinued and I will have to await a response as to what the way forward is due to the replacement device (iPhone Xs 256G) was retailing at 3 thousand rand more than my device, although the cost price of that device was equal to what I paid for my iPhone X 256G and they already made profit on the device I purchased, why do they want to make double profit?

The consultant (Hector) made numerous call to a Manger (Zakariya), who I was told is the only person who can approve this transaction, yet wasn’t able to get through to him as he was not answering his phone. Eventually the consultant got hold of him and after I refused to accept an iPhone XS 64G as a replacement to the 256G iPhone X that I purchased, he said they have a space grey iPhone X at the warehouse, but they could only try to get me the phone the next day.

I’ve been running around unnecessarily for 2 days and now I’m told I need to come back in the HOPE I’ll get another phone, wasting my time, petrol and leaving me stranded without a cell phone for yet another day despite the fact that I’m still paying for this phone.

I was expecting to collect my new device and leave, yet I spent over an hour waiting at this store and eventually left empty handed as I was not provided a new device as was promised to me telephonically by the repair department thus rendering my time and effort to collect my phone an utter waste.

I purchased a 256G silver iPhone X, and I spend a considerable amount of money on my subscription every month. I do not want a space grey phone or I would’ve bought that one. I will only accept a silver iPhone X 256G or an iPhone XS 256G and I need my phone tomorrow as I cannot continue without a phone.

If you are unable to meet the terms of the warranty you promised with the purchase of this device, please refund me the money I paid for this handset over the last 12 months of this contract and cancel the contract effective immediately so I can take my business to another service provider.

I've spent the entire day calling the sales consultant (hector), at the cell c waterfall park, on his cell phone and I've called the number that's listed for the store yet I am unable to get through to anyone. I haven't received any feedback, nor a reply to my emails, or a text message or anything from anyone.

I find it extremely difficult to believe that I'm the only person in this country who had a problem with their iPhone x and is now facing such a Dilemma where the phone is discontinued and cell C doesn't have a contingency plan to fulfill their warranty obligations.

Extremely dissatisfied and disappointed and I swear to God this is the last contract I will ever take with this useless network.