RT
Refilwe T
1 reviews | Active since Mar 2021
06 Feb 2022, 21:19
Never sign up for CELL C, USELESS
I called in last month, before the 17th, to let them know that my pay date has changed that they must debit from the 26th, I spoke to 2 consultants, of which they told me that it is late to change, it will still try to debit on the 17th that it will change from the following month, it being February.
To my surprise, this useless service provider, debited me twice on the same month, causing my bank charges to sky rocket, I have emailed their useless customer service to date no resolution.
To my suprise my debit went from 515,to 565 now 631, I want statements, also those call recordings as I'm taking you to the ombudsman.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
07 Feb 2022, 15:04Good day Refilwe
Thank you for contacting Cell C.
We have received your review regarding the debit order that went of twice in January 2022.
The debit order date change can only be active the following month after a request has been updated. Once a debit order has been submitted and it returns unsuccessful, the account will be tracked to recover the funds when available.
" To the extent that the payment method is an electronic payment and it fails for any reason, the Service Suppliers shall have the right to subsequently use any legal means available (including, without limitation, early debit order facilities) to recover any and all amounts owing, and/or you agree, understand, confirm and authorize the Service Suppliers to debit your account in such circumstances".
The EFT payment was made while the account was already tracking.
Your bill is high due to failed debit order charges.
Invoices have been forwarded.
^NZ
Thank you for contacting Cell C.
We have received your review regarding the debit order that went of twice in January 2022.
The debit order date change can only be active the following month after a request has been updated. Once a debit order has been submitted and it returns unsuccessful, the account will be tracked to recover the funds when available.
" To the extent that the payment method is an electronic payment and it fails for any reason, the Service Suppliers shall have the right to subsequently use any legal means available (including, without limitation, early debit order facilities) to recover any and all amounts owing, and/or you agree, understand, confirm and authorize the Service Suppliers to debit your account in such circumstances".
The EFT payment was made while the account was already tracking.
Your bill is high due to failed debit order charges.
Invoices have been forwarded.
^NZ
Best regards,
Cell C's reply07 Feb 2022, 15:04
Official
Good day Refilwe
Thank you for contacting Cell C.
We have received your review regarding the debit order that went of twice in January 2022.
The debit order date change can only be active the following month after a request has been updated. Once a debit order has been submitted and it returns unsuccessful, the account will be tracked to recover the funds when available.
" To the extent that the payment method is an electronic payment and it fails for any reason, the Service Suppliers shall have the right to subsequently use any legal means available (including, without limitation, early debit order facilities) to recover any and all amounts owing, and/or you agree, understand, confirm and authorize the Service Suppliers to debit your account in such circumstances".
The EFT payment was made while the account was already tracking.
Your bill is high due to failed debit order charges.
Invoices have been forwarded.
^NZ
Thank you for contacting Cell C.
We have received your review regarding the debit order that went of twice in January 2022.
The debit order date change can only be active the following month after a request has been updated. Once a debit order has been submitted and it returns unsuccessful, the account will be tracked to recover the funds when available.
" To the extent that the payment method is an electronic payment and it fails for any reason, the Service Suppliers shall have the right to subsequently use any legal means available (including, without limitation, early debit order facilities) to recover any and all amounts owing, and/or you agree, understand, confirm and authorize the Service Suppliers to debit your account in such circumstances".
The EFT payment was made while the account was already tracking.
Your bill is high due to failed debit order charges.
Invoices have been forwarded.
^NZ
Best regards,
RT
Refilwe T's updateReviewer Update
07 Feb 2022, 21:35Quote me for a buy out of this useless service, I will make sure that noone I know uses this useless provider
RT
Refilwe T's update07 Feb 2022, 21:35
Reviewer Update
Quote me for a buy out of this useless service, I will make sure that noone I know uses this useless provider