Never received my refund money of R3241

Hi, I received a call the next day (30 November 2022, Thursday) I went through the process of the security checks, they confirmed they received all documentation for payment to be processed, I was then told I would receive a call from accounts within 3 days confirming my refund would be processed in 7 days time. 3 days have no passed and still no call!

I have the following case/reference numbers:
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Refund amount R3341.25

The call was made on Wednesday, 30 November and still no final call to process refund.

Hi, it was paid up in full in October. There should be no further billing because it was converted to prepaid as of October. This is so frustrating. Is there an actual human being I can speak to get my money back. You owe me R3341.25. after the cancellation offset which was done in October.

You are going to make me run around in circles and first sort out how much is owed and then another 2 months for the refund. This is disgusting service. You are never going to pay me back are you???

Also the refund was rejected because I could not answer the security question of what was the amount on the last invoice sent by email. I could not answer the question at the time because despite numerous requests you failed to email me my statements on a monthly basis. This is why there is an over payment on my part.

CellC had (Moses Mo***eng) confirmed with me on 6 December 2022 that my contract is cancelled and approximately just over R1000 is due to me and will be refunded within 3-7 working days. They have my Discovery Banking details and to date (16 December 2022) over 10 days later, the refund has not reflected on my account as Moses had promised. Don’t ever go with this network.

I still have not received my refund to date nor any further communication. Please can you confirm that the refund was done into the correct account and not FNB. This is really terrible service.

Hi Moses, I have not received the funds. Again it is my Discovery account not the account you were meant to debit. I had sent all the banking details last month which was confirmed from your accounts department. Please confirm which account it was paid into. Nothing has reflected in my account.

Hi Moses, I have not received the funds and have not received feedback from you. Again it is my Discovery account not the account you were meant to debit. I had sent all the banking details last month which was confirmed from your accounts department. Please confirm which account it was paid into. Nothing has reflected in my account.

The account was closed and I sent details to have the amount sent to my Discovery Bank. Everything was confirmed. Why would you do this? Why was it so difficult. How do I get the money from FNB now