LS
Liz S

1 reviews | Active since Jul 2009

10 Nov 2015, 09:49

NEVER RECEIVE INVOICES, BAD CUSTOMER CARE

Dear Cell C<br> <br> I have once again not received my invoice for this month's billing. I just get debited an amount and have no way of checking my billing or knowing how much I am paying for which account (they are bundled together).<br> <br> It has been over 7 months now!! Please can you ensure that I receive my invoices every month, on time, at my email address as requested over and over again (as well as when I initially signed up for my contracts). I have spoken to call centre about this many times and sent support email previously and every time I am only sent the current month's invoice and then never again, even though they assure me that it has been sorted out<br> <br> This is getting ridiculous. <br> <br> Please do not waste my time by calling me AGAIN. I am not interested in talking to a call centre operator and going through 100 security questions again. I have done it over and over already and to no avail. Please just sort it out!

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Replies (1)
Cell C
Cell C's reply10 Nov 2015, 10:00
Official
Hello liz76,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN