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BvdH
Bianca van der Ham

1 reviews | Active since Oct 2024

21 Oct 2024, 11:21

Never moved to prepay, even after request

I contacted cell c on 6 August to move my contract to prepaid as it had come to the end of term. They mentioned I would need to pay R200 at the end of August for the data for that month which I accepted. However, I am still getting charged that R200 monthly now for the data package which I clearly stated I did not want. Please can we rectify this immediately.

0
Replies (5)
Cell C
Cell C's reply21 Oct 2024, 12:33
Official
Dear Bianca van der Ham

Thank you for bringing this to our attention. We apologize for the ongoing charges you’ve encountered after your request to move to prepaid.

Please provide us with your contact number so we can investigate and address the matter promptly.
Thank you.
Cell C | NG
BvdH
Bianca van der Ham's update21 Oct 2024, 13:42
Reviewer Update
Thank you for the quick response. The number it is linked to is  ***. I am currently out of the country, but am available over the email provided on my account. 
Cell C
Cell C's reply21 Oct 2024, 14:12
Official
Thank you for the response. 

We are required to reach you telephonically in order to assist. Please provide your international contact number, we will be happy to contact you there and ensure you are assisted.

Regards,
Cell C | TN
BvdH
Bianca van der Ham's update21 Oct 2024, 21:21
Reviewer Update
Understood. Sure. It is +***. 
Cell C
Cell C's reply22 Oct 2024, 07:23
Official
Good day Bianca van der Ham,

Thank you for providing us with your contact number.

We have escalated your query to our Support Team who will be in touch within 24 working hours.

Regards,
Cell C | NG